Important notice to patients regarding COVID-19

Twin Cities Oral & Maxillofacial Surgery continues to follow the safety/sanitary guidelines set forth by State and Federal agencies and the CDC. As an outpatient surgical setting, we have always maintained very strict daily infection control protocols and procedures to keep our patients and staff safe from the spread of illness and disease. COVID-19 in addition to the spread of seasonal influenza has not changed our protocol but only heightened our awareness and diligence toward these important infection control safeguards.
Please be assured your health and the health of our staff is of upmost importance.

We are asking the following from our patients and families in an effort to prevent the spread of any illness including COVID-19:

  • If you or your family member is sick or experiencing any flu-like symptoms, please re-schedule you/your family member’s appointment for a later date when healthy.
  • If you have been exposed, or concerned you may have been exposed, to someone with COVID-19, please reschedule your appointment for at least 14 days out.
  • Patients undergoing surgery will be allowed one accompanying driver to the recovery area. No drivers are allowed in the surgical rooms unless patient is a minor and then only one is allowed. We wish to minimize the number of people in one room and maximize social distancing.
  • Please wash your hands with soap and water prior to coming into physical contact with anyone at our office.

We are taking the following additional precautions at our offices:

  • Making certain all patients and their accompanying persons are vetted for illness including COVID. Our pre op phone call includes asking about symptoms. In addition, the front desk and staff will inquire which each patient as to recent illnesses as they present for surgery. The following questions are being asked of all patients at check in:
    1. Have you had a fever in last 14 days?
    2. Any cough, cold or upper respiratory infection in past 14 days?
    3. Any International travel in last month?
    4. Have you attended any large gatherings in the last week?
  • Multiple daily sanitization of the surfaces in the common spaces like the waiting room, bathrooms and scheduling desks.
  • Waiting room cleaning by staff every hour, including door handles and chairs. Removal of all magazines and possible transmission materials.
  • Hand sanitizer at the front desk for patients and family members to use if coming into physical contact with anyone at our office.
  • All staff showing ANY symptoms of illness will be removed from the clinic immediately and sent home till symptoms resolve.

How to protect yourself:

  • You can protect yourself from COVID-19 infection the same ways you protect against the common cold or seasonal flu.
  • Sanitize your hands often for at least 20 seconds each time. Alcohol gel works well in most situations (like after coughing, sneezing, or blowing your nose), but handwashing with soap and water should be performed after going to the bathroom, before eating, or when your hands are visibly soiled.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash (putting a tissue on a table contaminates the surface of the table with germs).
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Routinely disinfect frequently touched objects and surfaces, using a cleaning spray or wipe.
  • Avoid travel to high-risk countries.
  • Take extra precautions to reduce the likelihood of exposure, if you are at a higher risk of serious illness from COVID-19.

Symptoms to monitor

In the event that COVID-19 becomes localized, MDH will provide resources for office action plans. Should this occur, we will proceed to communicate steps according to the prescribed guidelines and requirements.

Thank you,

Dr.’s Jenny, Downie & Koehn