Important notice to patients regarding COVID-19
We continue to monitor the most up-to-date advice from the CDC, OSHA, the Minnesota Board of Dentistry, and the American Dental Association regarding safety and infection control protocols for COVID-19.
Safety of our patients has always been our top priority at Twin Cities Oral & Maxillofacial Surgery. We hold ourselves to a very high standard and have always followed very strict infection control guidelines. We have implemented several extra safety protocols and procedures to help provide our patients the safest care in all of our clinics:
- All doctors and team members will be wearing enhanced personal protective equipment (PPE). This includes N95 masks, face shields, surgical gowns, surgical scrubs, surgical caps, and gloves.
- Daily staff screening for COVID-related symptoms or risks.
- Screening of all patients for COVID-related symptoms or risks (both on the phone prior to arrival and at the office).
- Temperatures of all patients will be taken upon arrival. Those with temperature above 100.3 or any risks or COVID-related symptoms will be rescheduled.
- Reception area safety measures:
- Protection barrier (sneeze guards) at reception desk.
- Disinfection of all surfaces throughout the day.
- Removal of magazines and other objects that could risk spread of illness.
- Limiting number of people in the building to allow proper social distancing.
- Ultra-HEPA air filtration units installed in each office.
- Prior to any procedure, hydrogen peroxide mouth rinse and/or toothpaste will be used as a viral-reducing precaution.
- Each patient will be in an isolated surgical room which is cleaned thoroughly, and new sterilized equipment is used with each patient.
Preparing for your appointment
- We will communicate with you beforehand to ask some screening questions. You will again be asked these questions upon arrival at our office.
- We request that you wear a mask while in our office.
- When you arrive at our office, feel free to enter at your appointment time. Please do not arrive with any family members or friends, unless you are a parent or guardian bringing a minor for an appointment, or if you are scheduled for a procedure under sedation and require a driver.
- If you do have a driver accompanying you to your appointment, please have them enter with you, we will take down their phone number & name, ask them the COVID questions and take their temperature. They are then free to wait in their car during your appointment if they wish to do so.
- We will take your temperature upon arrival to our office.
March 23 Update
Twin Cities Oral & Maxillofacial Surgery continues to follow the safety/sanitary guidelines set forth by State and Federal agencies and the CDC. As an outpatient surgical setting, we have always maintained very strict daily infection control protocols and procedures to keep our patients and staff safe from the spread of illness and disease. COVID-19 in addition to the spread of seasonal influenza has not changed our protocol but only heightened our awareness and diligence toward these important infection control safeguards.
Please be assured your health and the health of our staff is of upmost importance.
We are asking the following from our patients and families in an effort to prevent the spread of any illness including COVID-19:
- If you or your family member is sick or experiencing any flu-like symptoms, please re-schedule you/your family member’s appointment for a later date when healthy.
- If you have been exposed, or concerned you may have been exposed, to someone with COVID-19, please reschedule your appointment for at least 14 days out.
- Patients undergoing surgery will be allowed one accompanying driver to the recovery area. No drivers are allowed in the surgical rooms unless patient is a minor and then only one is allowed. We wish to minimize the number of people in one room and maximize social distancing.
- Please wash your hands with soap and water prior to coming into physical contact with anyone at our office.
We are taking the following additional precautions at our offices:
- Making certain all patients and their accompanying persons are vetted for illness including COVID. Our pre op phone call includes asking about symptoms. In addition, the front desk and staff will inquire which each patient as to recent illnesses as they present for surgery. The following questions are being asked of all patients at check in:
- Have you had a fever in last 14 days?
- Any cough, cold or upper respiratory infection in past 14 days?
- Any International travel in last month?
- Have you attended any large gatherings in the last week?
- Multiple daily sanitization of the surfaces in the common spaces like the waiting room, bathrooms and scheduling desks.
- Waiting room cleaning by staff every hour, including door handles and chairs. Removal of all magazines and possible transmission materials.
- Hand sanitizer at the front desk for patients and family members to use if coming into physical contact with anyone at our office.
- All staff showing ANY symptoms of illness will be removed from the clinic immediately and sent home till symptoms resolve.
How to protect yourself:
- You can protect yourself from COVID-19 infection the same ways you protect against the common cold or seasonal flu.
- Sanitize your hands often for at least 20 seconds each time. Alcohol gel works well in most situations (like after coughing, sneezing, or blowing your nose), but handwashing with soap and water should be performed after going to the bathroom, before eating, or when your hands are visibly soiled.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash (putting a tissue on a table contaminates the surface of the table with germs).
- Avoid touching your eyes, nose and mouth.
- Stay home when you are sick.
- Routinely disinfect frequently touched objects and surfaces, using a cleaning spray or wipe.
- Avoid travel to high-risk countries.
- Take extra precautions to reduce the likelihood of exposure, if you are at a higher risk of serious illness from COVID-19.
Symptoms to monitor
In the event that COVID-19 becomes localized, MDH will provide resources for office action plans. Should this occur, we will proceed to communicate steps according to the prescribed guidelines and requirements.
Dr.’s Jenny, Downie & Koehn